Email calmwalk@peaqteq.com for CalmWalk support. Please allow up to three business days for a reply.
Before you contact us
Closing and reopening the app, checking your connection, and installing the latest CalmWalk update may resolve a temporary issue. Your logs are stored locally first, so avoid clearing app storage or uninstalling while unsynchronized entries are still on the device.
What to include
Please include your device model, operating system version, CalmWalk version, what you expected, and what happened. A screenshot can help if it contains no sensitive information. Never send a password, payment-card details, private walk notes, or an authentication code.
Purchases and subscriptions
Use Restore Purchases in CalmWalk if a previous purchase is not recognised. Apple subscriptions are managed in your Apple Account subscription settings; Google Play subscriptions are managed in Google Play. Refund requests are handled by the store that processed the purchase. Cancelling a subscription does not delete your CalmWalk account or data.
Privacy and account deletion
Our Privacy Policy explains how CalmWalk handles data and how to exercise privacy rights. You can permanently delete your account in CalmWalk under Settings → Delete account. If you no longer have the app, use the account-deletion page.
Safety
CalmWalk cannot provide emergency, veterinary, medical, or individual training advice. If a person or animal may be in immediate danger, contact the appropriate local emergency service or a qualified veterinary or behaviour professional.