These Terms govern your use of the CalmWalk app and website. Please read them together with our Privacy Policy.
1. Agreement and eligibility
CalmWalk is provided by PeaqTeq. By downloading, accessing, or using CalmWalk, you agree to these Terms. If you do not agree, do not use the service. You must be at least 16 and legally able to enter into this agreement, or have the permission of a parent or legal guardian where the law allows it.
2. What CalmWalk provides
CalmWalk helps you record and reflect on walks with your dog. It is an informational logging tool, not veterinary, medical, diagnostic, emergency, or professional training advice. CalmWalk does not promise any behaviour, health, safety, or training outcome. You remain responsible for handling your dog safely, making decisions about care and training, following local laws, and seeking a qualified professional when appropriate.
3. Accounts
You must provide accurate account information and keep access credentials secure. You are responsible for activity through your account unless it results from a failure of our service. Notify calmwalk@peaqteq.com promptly if you believe your account has been accessed without permission.
4. Your content
You retain ownership of the notes, dog profile information, photos, and other content you submit. You give CalmWalk a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, synchronize, display, and otherwise process that content only as needed to operate, secure, and improve the service for you. You confirm that you have the rights needed to submit that content. You can end this licence by deleting the content or your account, subject to limited technical backup and legal retention described in the Privacy Policy.
5. Acceptable use
You may not use CalmWalk unlawfully; interfere with or reverse engineer the service except where law expressly permits it; bypass security or access controls; access another person’s account; introduce malicious code; overload the service; or submit content that infringes another person’s rights. We may restrict or suspend access when reasonably necessary to protect users, the service, or legal rights, and will provide notice where practicable and required.
6. Subscriptions and purchases
If premium features are offered, the product, price, billing period, included benefits, and any trial are shown before purchase. Purchases are processed by Apple through the App Store or by Google through Google Play. Unless the purchase screen says otherwise, subscriptions automatically renew for the same period until cancelled at least 24 hours before the current period ends. The store may charge your account within 24 hours before renewal. You can manage or cancel an Apple subscription in your Apple Account subscription settings and a Google Play subscription in Google Play subscription settings.
Deleting CalmWalk or deleting your CalmWalk account does not automatically cancel store billing. Cancelling a subscription does not delete your CalmWalk account. Refunds are handled under the applicable store rules and mandatory consumer law. You can use Restore Purchases in the app for eligible purchases associated with your store account.
7. Apple and Google platform terms
For an iOS download, Apple’s Standard Licensed Application End User License Agreement applies in addition to these Terms. If these Terms conflict with that EULA for your iOS licence, the EULA controls. Apple is not responsible for CalmWalk or its support, and Apple and its subsidiaries are third-party beneficiaries of the iOS licence terms. Android use is also subject to the applicable Google Play terms. Apple and Google are responsible for their own store, billing, and platform services.
8. Availability and changes
We may maintain, update, add, or remove features to keep CalmWalk useful, secure, and compliant. We may also discontinue the service after reasonable notice where practicable. Internet-based features may be interrupted, and offline or synchronized data can be affected by device failure, connectivity, or third-party services. Keep copies of any report you need to retain. We do not guarantee uninterrupted or error-free operation.
9. Account deletion and termination
You may stop using CalmWalk at any time. You can permanently delete your account in the app under Settings → Delete account or through the web deletion request. We may terminate or restrict an account that materially breaches these Terms, threatens the service or others, or must be restricted by law. Account deletion and subscription cancellation are separate actions.
10. Disclaimers and liability
CalmWalk is provided with reasonable care and skill. To the fullest extent permitted by law, it is otherwise provided “as is” and “as available.” We are not liable for indirect, incidental, special, consequential, or punitive loss, loss of profits, or loss of data that was reasonably avoidable through appropriate backups. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot legally be excluded or limited.
11. Governing rules and disputes
Before starting a formal dispute, contact calmwalk@peaqteq.com so we can try to resolve it. These Terms do not deprive you of mandatory protections or courts available under the law of your country of residence. Any governing-law or forum rule applies only to the extent permitted by those mandatory protections.
12. General terms and contact
If one part of these Terms is unenforceable, the rest remains effective. A delay in enforcing a term is not a waiver. We may update these Terms for legal, security, or service changes and will provide notice of material changes where required. Continued use after the effective date means the updated Terms apply, unless law requires new consent. Questions can be sent to calmwalk@peaqteq.com.